Cancellation Policy for iClothGenie

At iClothGenie, we understand that circumstances may arise where you need to cancel your subscription. We have formulated a cancellation policy to guide you through the process. Please read the following details carefully.

1. Subscription Cancellation
a. Monthly Subscription: For customers subscribed to our monthly plan, you can cancel your subscription at any time by notifying us before your next billing cycle. Once canceled, you will not be billed for the following month.
b. 3-Monthly, 6-Monthly, and Annual Subscription: If you are subscribed to our 3-monthly, 6-monthly, or annual plans, you can cancel your subscription at any time. However, please note that cancellation requests will be effective at the end of the current subscription period. No refunds will be provided for the remaining unused portion of the subscription.


2. Cancellation Requests
To request a cancellation, please contact our customer support team at [email protected] with the following details:
- Your full name
- Order number or subscription details
- Reason for cancellation


3. Confirmation of Cancellation
Once we receive your cancellation request, we will process it and send you a confirmation email with the effective cancellation date. Please retain this email for your records.


4. Subscription Benefits
a. Monthly Subscription: Upon cancellation of your monthly subscription, you will retain access to the product and services until the end of your current billing cycle.
b. 3-Monthly, 6-Monthly, and Annual Subscription: For customers on these subscription plans, you will continue to enjoy the product and services until the end of the current subscription period.


5. Subscription Reactivation
If you wish to reactivate your subscription after cancellation, you can do so by contacting our customer support team. Reactivation may be subject to current availability and any applicable fees or changes to the subscription pricing.


6. Communication of Changes
We reserve the right to modify or update our cancellation policy at any time. Any changes will be communicated to you through our website or other appropriate channels.


If you have any further questions or need assistance regarding our cancellation policy, please reach out to our customer support team at [email protected].

Note: This cancellation policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.