Refund Policy for iClothGenie

Thank you for choosing iClothGenie! We strive to provide you with a seamless and satisfying experience. However, we understand that there may be situations where you may need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities as a customer.

1. Subscription Plans
iClothGenie offers monthly, 3-monthly, 6-monthly, and annual subscription plans. Each subscription plan grants you access to our product and services for the specified duration.

2. Refund Eligibility
a. Monthly Subscription: If you are subscribed to our monthly plan, you are eligible for a refund within 7 days of your initial purchase. After the 7-day period, no refunds will be issued.
b. 3-Monthly, 6-Monthly, and Annual Subscription: For customers subscribed to our 3-monthly, 6-monthly, and annual plans, you may request a refund within 14 days of your initial purchase. Once the 14-day period has elapsed, no refunds will be granted.


3. Refund Requests
To initiate a refund request, please contact our customer support team at info@iclothgenie.com with the following details:
- Your full name
- Order number
- Reason for requesting a refund


4. Refund Process
a. Upon receiving your refund request, we will review it and verify the eligibility based on the conditions mentioned above.
b. If your refund request is approved, we will process the refund within 15 business days. The refund will be issued using the original payment method used during the purchase.
c. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider's policies.


5. Non-Refundable Situations
a. After the eligible refund period has expired, no refunds will be provided.
b. Refunds will not be granted in cases of customer misuse, abuse, or violation of our terms and conditions.
c. If you have received any promotional offers or discounts during your subscription, the refunded amount will be adjusted accordingly.
d. Shipping and handling charges or any other non-product-related fees are non-refundable.


6. Subscription Cancellation
You have the freedom to cancel your subscription at any time. However, canceling a subscription does not automatically entitle you to a refund. Refunds will only be granted within the eligible refund period as mentioned in this policy.

7. Product Satisfaction
We are committed to ensuring your satisfaction with iClothGenie. If you have any issues, concerns, or feedback, please reach out to our customer support team. We will make every effort to address and resolve your concerns.

Please note that this refund policy is subject to change at our discretion. Any updates or modifications will be communicated to you through our website or other appropriate channels.

If you have any further questions or need assistance regarding our refund policy, please contact our customer support team at info@iclothgenie.com.